Transfer Chat to Student Ambassador
Our Staff Chat feature enables prospects to chat to members of staff about the University and to ask questions on topics such as; Admissions, Accommodation and Student Services
However, there are certain questions which are better suited to Student Ambassadors. If you feel that the prospect’s question would be better directed at a Student, then you have the ability to redirect the prospect to student profiles.
Step 1 - Find the student ambassador
Visit the university’s main Unibuddy page, on their website; and make sure you are on the ‘Students’ tab. Have a think about which ambassador would be best to answer this question; and have a quick look through the ambassador profiles available on your platform. You can filter profiles at the top of the widget on your university website, or you can click ‘read more…’ to see the student’s full profile.
Consider the nature of the enquiry - for instance, if a prospect is asking what you like best about the International Relations program, a student ambassador who studies International Relations would be the best choice to redirect to; or if a student is asking about the university’s basketball team, see if you can find an ambassador who has listed basketball as a hobby or society they attend, if no ambassador meets these requirements, perhaps try and find an ambassador who seems to have an interest in sports.
Step 2 - Share their Profile link
Once you have found the right ambassador click 'Read more' on their profile. Within their profile you will find a share icon in the top right corner - click here to copy the share link to your clipboard.
Step 3 - Paste it!
Paste the link into the chat you are having with the prospect. This link will take the prospect directly to the student ambassador’s profile and allow them to start a conversation with the ambassador. Please remember to inform the other ambassador that you have redirected a student to them; providing the student’s name and a bit of context about why you have redirected it.
Please note: if you are using the UCAS-only version of the platform, you will not be able to link to specific profiles on the Unibuddy on UCAS platform.